This document has been prepared to allow our customers and partners a clear understanding on how we gather, store and process data. The prime purpose of collecting your data is to provide you with pre- and post- course customer service. The data we collect allows us to notify and update you whenever necessary. This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all products offered by “Upgrade Me Training”. It also applies to any “Upgrade Me Training”-controlled websites, as well as other offline interactions, such as visiting a “Upgrade Me Training” store or attending a “Upgrade Me Training” event (collectively referred to as, ‘Services’). Please read this Statement carefully to understand how “Upgrade Me Training” may collect, use and share your personal information. The terms ‘we’, ‘us’, or ‘“Upgrade Me Training”’ are each intended as reference to “Upgrade Me Training”.
We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to book a course or learn more about “Upgrade Me Training” Products and Services or when you contact our Support for assistance with your “Upgrade Me Training” Products.
We automatically collect information about you, such as Functional Data and Additional Usage Data this regards your use of your “Upgrade Me Training” Product or information collected by cookies and similar technologies when you use, access, or interact with us via our websites or app. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the webpages you view on our websites, whether you interact with content available on our websites and how.
We may receive information about you from other sources, including third parties, such as software vendors or partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
“Upgrade Me Training” does not target and is not intended to attract children under the age of sixteen. All “Upgrade Me Training” courses can only be attended by adults aged 18 or over. Although visitors of all ages may navigate through our websites or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child’s account/booking and delete the child’s personal information from our records.
To make the information in this Statement easy to understand, we have highlighted different occasions when “Upgrade Me Training” could potentially collect personal information from customers. The customer interactions with “Upgrade Me Training” are broken down into the following segments:
Learning about our Products/Services
As you gather more information about “Upgrade Me Training”, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our sales team or customer support, physically visiting a “Upgrade Me Training”-owned store or attending “Upgrade Me Training” events. To learn more about “Upgrade Me Training” Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.
We collect name, email address, IP address, and information provided by cookies or similar technology.
Why: We use this information to share news about courses and products offered by “Upgrade Me Training”. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.
Buying “Upgrade Me Training” Products/Services
Once you have decided to buy a “Upgrade Me Training” Product/Service, we offer a way for customers to buy directly from us at www.upgrademeuk.com or at any “Upgrade Me Training” affiliates. When you buy from us, you may be asked to provide information so that we can complete your purchase.
We collect: your name, phone number, email address, delivery/shipping address, and payment information.
Why: We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of “Upgrade Me Training” Products. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of “Upgrade Me Training” Products.
Using “Upgrade Me Training” Products/Services
There are two main reasons we collect information from your “Upgrade Me Training” Products: (1) to book you on the relevant training course you have selected to attend, (2) to notify you or any updates to your booking.
Functional Data:
This data is necessary to book you on the relevant course of your choice or to enable to use a “Upgrade Me Training” Product/Service. You will not be able to opt out from this data collection, sharing and/or processing if you want to continue to use your “Upgrade Me Training” Product/Service.
We collect: name, email address, phone number, gender, delivery/shipping address, course details of your selection.
Why we collect Functional Data: We collect this information to book you on the training course of your selection, provide you with pre- and post- course customer service, notify you when there are updates on your course (example change of course location, cancellation of a course, publication of your course results etc). We also collect this information to guide product improvement and customer support decisions which is our legitimate interest.
Getting Help from “Upgrade Me Training”
From time to time, you may decide to contact our Customer Support group for assistance with your “Upgrade Me Training” Products/Services. To be able to offer you the best service possible, we may collect certain data from you or your “Upgrade Me Training” Products.
We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with “Upgrade Me Training” Customer Care (including voice recording if you call Customer Support). Collecting the above-described information is necessary to provide customer support.
Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries, we use contact information to respond to the customer in their preferred channel (phone, email, social).
Legal basis for using personal information:
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract: The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your “Upgrade Me Training” Product/Service, to register and maintain your account, to help with delivery issues, to handle returns, update you on the progress of your course results and to provide support.
Legitimate interests: We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our “Upgrade Me Training” Products and Services and the content on our websites and app, to send you notifications about information about “Upgrade Me Training” Products and Services or to use your personal information for administrative, fraud detection or legal purposes.
“Upgrade Me Training” is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
While no Service is completely secure, “Upgrade Me Training” takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as SSL, during transition over the Internet.
Personal data collected by “Upgrade Me Training” may be stored and processed in your region, in the United States (for example, in data centres where we host our data), or in any other country where “Upgrade Me Training” or its affiliates, subsidiaries or service providers are located or maintain facilities.
“Upgrade Me Training” will retain your personal information for as long as we deem it necessary to enable you to use the website and your “Upgrade Me Training” Product, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to info@upgrademetraining.com
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
Where we are using your personal information based on your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting us. Support@upgrademetraining.com
We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website or app, and help customise our marketing offerings.
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. “Upgrade Me Training” uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement.
In addition to cookies, we sometimes use small graphic images known as ‘pixels’ (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests.
Welcome to “Upgrade Me Training”. By using “Upgrade Me Training” (including upgrademeuk.com and its related sites, services, and tools), you agree to the following terms with “Upgrade Me Training”. If you have any questions, please refer to our help section. This Agreement is effective on 9th September 2019, for current users, and upon acceptance for new users.
Definition:
The following definitions have the same meaning whether they are singular or plural.
’Student’ means a customer who reserves and/or books one or more Services offered on the Website.
‘Events’ means the offering of bookings to training events.
‘“Upgrade Me Training”’ means “Upgrade Me Training LTD”
‘General Terms and Conditions’ means these general terms and conditions for booking and use, as amended from time to time.
‘Rules and Restrictions’ means the terms and conditions applicable to the Suppliers (Training Providers) with whom the Customer has concluded the contract at the time of booking the course.
‘Service’ means a service offered on the Website, such as the booking of training services and assessment services with approved training providers.
‘Supplier’ means a supplier of Services, such as a trainer, tutor or also applies to third party training provider/centre.
‘Website’ means the www.upgrademetraining.com and related websites.
Before you may become a member of “Upgrade Me Training”, you must read and accept all of the terms in, and linked to, this User Agreement and the “Upgrade Me Training” Privacy Policy. We strongly recommend that, as you read this User Agreement, you also access and read the linked information. By accepting this User Agreement, you agree that this User Agreement and Privacy Policy will apply whenever you use “Upgrade Me Training” sites or services, or when you use the tools, we make available to interact with “Upgrade Me Training” sites and services.
These General Terms of Service apply to offering and providing of the Services by “Upgrade Me Training” operates the Website which acts as an interface between the Customer and “Upgrade Me Training” or Products/courses booked via “Upgrade Me Training”. That are carried out by third party training providers.
These General Terms and Conditions are subject to the Suppliers’ Rules and Restrictions which are made available to the Customer and which the Customer also accepts now that a booking is actually placed. It is the Customer’s responsibility to familiarise himself/herself with the Suppliers’ Rules and Restrictions.
The General Terms and Conditions can be changed by “Upgrade Me Training” at any time without prior notice, although such changes will not apply to bookings that have already been accepted by “Upgrade Me Training” on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.
The Website helps the Customer to find training products and to make the necessary reservations and acts as an interface in the transactions involved with the Suppliers. The Customer must be at least 18 years old, be legally authorised to enter contractual obligations, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.
The Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her username and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her is accurate.
Any use of the Website that is fraudulent or conflicts with these General Terms and Conditions shall be reason for refusing the Customer access to the Services offered by “Upgrade Me Training “and the Suppliers or to the other functionalities of the Website.
In these Terms, “we” means “Upgrade Me Training” and “you” means the person or business that purchases delegate places on classroom courses at the training providers premises and/or private courses on your premises, as set out in the invoice. If your course is provided by a third party and not “Upgrade Me Training” We will be acting as purely a booking agent just processing the payment for a fee from the learning provider who you are booked in with. In this scenario We take no responsibility for the standards of training supplied by its recommended training providers who are approved by UK Awarding Organisations. Any issues regarding the standard of training should be forwarded to the relevant training provider not to “Upgrade Me Training” who are in these circumstances acting as the referral organisation not the training supplier. Your training provider’s details are available on the website and will be provided to you upon booking of your course via email and SMS message.
While using “Upgrade Me Training” sites, services and tools, you will not:
Abusing “Upgrade Me Training”
“Upgrade Me Training” and our users work together to keep our sites and services working properly and safely. Please report problems, offensive content, and policy violations to us. Without limiting other remedies, we may limit, suspend or terminate our service and user accounts, prohibit access to our sites and their content, services and tools, delay or remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies (for example, and without limitation, conducting off-”Upgrade Me Training” transactions, feedback manipulation, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users). Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate accounts of users who may be repeat infringers of intellectual property rights of third parties. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time, or to modify or discontinue “Upgrade Me Training” sites, services or tools.
“Upgrade Me Training” and our users work together to keep our sites and services working properly and safely. Please report problems, offensive content, and policy violations to us. Without limiting other remedies, we may limit, suspend or terminate our service and user accounts, prohibit access to our sites and their content, services and tools, delay or remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies (for example, and without limitation, conducting off-”Upgrade Me Training” transactions, feedback manipulation, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users). Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate accounts of users who may be repeat infringers of intellectual property rights of third parties. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time, or to modify or discontinue “Upgrade Me Training” sites, services or tools.
Visiting www.upgrademetraining.com or sending emails to “Upgrade Me Training” constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that “Upgrade Me Training” is not responsible for third party access to your account that results from theft or misappropriation of your account. “Upgrade Me Training” and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
“Upgrade Me Training” does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use https://www.upgrademeuk.com only with permission of a parent or guardian.
In order to secure your course, you must pay “Upgrade Me Training” or the training provider appropriate costs in full, or subject to agreement, in part, with the remainder due before the course start date.
Customers may apply for a place on the course with “Upgrade Me Training” or Third-party training providers via the website interface and pay premium price on the day of training course to the training provider. However, a reservation without payment is not a confirmation of enrolment. Customers will be allowed to join the training depending on the size of the classroom available, if the class room is full, customers may be asked to attend the following course.
Where a training course is offered at a discount from our list price, the discounted price offered is subject to payment with booking and availability of places.
Payment can be made by Visa, MasterCard, or bank transfer. Bank details are available upon request.
“Upgrade Me Training” reserves the right to change prices without notice.
It is a requirement for the student to communicate effectively in English, to comply with this the trainer will assess your level of your English before the start of the course, if this requirement is not met you will not be allowed to attend the course.
“Upgrade Me Training” complies with the law and operates the following refund policy in respect of the cancellation of individual course bookings.
If a course is run exclusively for a Corporate Customer – at a training provider’s premises, on a customer site or any other alternative venue – the same refund terms apply in the event of cancellation, but an alternative course date can be arranged by agreement.
We are committed to providing high-quality education and ensuring that our students are satisfied with their learning experience. If for any reason you are not satisfied with your online course, you may request a refund within 30 days of your enrollment date. To initiate the refund process, please contact our customer support team. Refunds will be issued to the original payment method used at the time of enrollment.
Please note that this satisfaction guarantee and refund policy applies only to online courses. In-house courses are subject to different terms and conditions.
In the unlikely event it becomes necessary to change your course, in total or in part, we will inform you as soon as is reasonably possible of any necessary changes. You shall have the choice of:
Accepting the changed arrangements;
Or purchasing another course from us (and paying or receiving a refund in respect of any differences);
Or cancelling your course and receiving a full refund of all payments made.
Assessments are marked by the training provider’s (wether it be “Upgrade Me Training” or a third-party Training Provider) awarding organisation, and results are made available in 14 working days of sitting the exam, there may be a further delay in exam results by the awarding body. The results are provided by the training provider and can also be checked online.
“Upgrade Me Training” will not be liable for any kind of loss in case of a delay in result by the training provider or their nominated awarding organisation.
A: We offer a wide range of courses in various fields such as business, technology, healthcare, and more. Our courses include both online and in-house options.
A: To enroll in an online course, simply browse our course catalog and select the course you want to take. Then, click on the “Book” or “Enroll” button and follow the instructions to complete your registration and payment.
A: To enroll in an in-house course, browse our course catalog and select the course you want to take. Then, click on the “Inquire” button and fill out the form with your details. One of our representatives will get in touch with you to provide more information and help you with your registration.
A: The cost of our courses varies depending on the course and the mode of delivery (online or in-house). Please refer to the course details page for more information on pricing.
A: The requirements for taking an online course vary depending on the course. Some courses may have prerequisites or require specific software or hardware. Please refer to the course details page for more information on requirements.
A: The requirements for taking an in-house course vary depending on the course. Some courses may have prerequisites or require specific equipment or facilities. Please refer to the course details page for more information on requirements.
A: Once you have enrolled in an online course, you will receive a login to our learning management system (LMS), where you can access your course materials and assignments.
A: If you experience any technical issues with your online course, please contact our support team for assistance. We have a dedicated team available to help you resolve any issues you may encounter.
A: We offer a satisfaction guarantee for our courses. If you are not satisfied with your course, please contact us within 30 days of your enrollment date to request a refund. Terms & conditions Apply
